Terms & conditions

These terms and conditions ("Terms") apply to the sale of all goods online in the business to consumer sector between DALI A/S (trading as ‘DALI A/S’) under VAT number DK 28156073 and whose principal place of business is at Dali Allé 1, 9610 Nørager, Denmark, 0045 96721155 ("we/us") and any visitors ("you") to the website www.dali-shop.com ("site"). For all pre- and post-sale enquiries, please contact online@dali.dk.

No contract shall exist between you and us for the sale of any goods until we accept your order by e-mail, confirming receipt and acceptance of the order.

By placing an order for any goods with age restrictions, you declare that you are age 18 or over in order to purchase the goods.

The price, delivery charges and description of the goods are displayed on our website. Such information is subject to change without notice. The price you shall pay for the goods is the price displayed on our website at the time we receive your order, with the exception of errors (see below). The price of the goods is displayed inclusive of VAT. you may choose to pay by any method specified on our website. If an error is discovered in the price of the goods that you have ordered, we will inform You as soon as possible.

In the event that You order an item and the price published on the website is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfill your order at this price. We shall be under no obligation to fulfill an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms. You shall be required to pay an additional charge for delivery, the amount of which shall vary according to the particular goods and the delivery method that you choose. The type of charge payable will appear on the site.

AVAILABILITY

All goods are subject to availability. If we have insufficient stock to deliver the goods ordered by you, we will inform you of this as soon as possible.

PAYMENT

The payment shall be withdrawn from your account when the goods are shipped.

SHIPMENT AND DELIVERY

'Standard' shipments will be made on Tuesdays and Thursdays, and in any event within 30 days of your order. All 'Standard' shipments is handled by the postal service 'Deutsche Post' and don't include track'n'trace. This to offer you lower shipping costs. If we are unable to deliver the goods within 30 days of your order, we will inform you as soon as possible and you will be entitled to cancel the order. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

We also offer 'DHL Express' shipments (day-to-day delivery) with the courier DHL. This for a fixed charge of 14€ for packages up to 1 kg (= 2 LPs or 5 CDs). All Express orders will include track'n'trace.

We will deliver the goods ordered by you to the address given by you for delivery at the time you place the order. If your chosen form of delivery requires that the goods are signed for and there is no-one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

We will bear the risk of the goods delivered to you whilst in transit. Risk of loss of or damage to the goods passes to you on delivery, whether or not the price has been paid and you will be liable for their loss or destruction. If the goods have been fully paid for, you will become the owner of the goods when they have been delivered to you.

Our shipping cost prices covers all of the countries mentioned below.

CD shipping 2€
LP shipping 4€
Each additional CD +1€
Each additional LP +2-3€
DHL Express (0-1 kg) 14€

For the moment we ship to the following countries:

Austria Belgium
Croatia Czech Republic
Denmark Finland
France Germany
Greece Hungary
Italy Netherlands
Norway Poland
Portugal Slovakia
Slovenia Spain
Sweden Switzerland
Turkey United Kingdom

RIGHT TO CANCEL

You may cancel an order for goods for any reason within 14 working days, beginning with the day after the day on which you received the goods. If you cancel an order within this timeframe, you must notify us in writing at the email address given above.

When returning goods, it is your responsibility to take reasonable care to see that the goods are not damaged in transit and are received by us at our address in the same sealed condition as it left our stock.

We shall provide a full refund for goods returned in accordance with these terms and paid for by you (including the delivery charge for the initial delivery of the goods to you). Though we are not obligated to cover any shipping costs related to returning goods, which instead will be on the sender's expense.

The refund will be provided as soon as possible and in any event within a period not exceeding 14 days or when documentation for the return of the goods is received or when the goods themselves are received – whatever comes first, beginning with the day on which the notice of cancellation is given by you. Any other refund not satisfying the above conditions will be made at our discretion only. Your statutory rights are not affected.

You shall be under a duty throughout the period prior to cancellation to retain possession of the goods and to take reasonable care of them until you return them to us. No right to cancel applies if the goods are unsealed by you.

WARRANTIES

The goods are warranted free from defects in material and workmanship for twenty-four months from delivery. This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, negligence by you or any third party, use otherwise than as recommended by us, failure to follow our instructions, or any alteration or repair carried out without our approval. This warranty does not affect your rights as a consumer.

If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, please email us at the address given above.

FORCE MAJEURE

We shall not be liable to you for any failure to deliver the goods that have been ordered by you or any delay, damage or defect to the goods delivered which is caused by any event or circumstance beyond our reasonable control.

GOVERNING LAW

Danish law applies to these terms and conditions and any sale of goods to which they apply and you agree to submit to the exclusive jurisdiction of the Danish courts in all matters arising from these Terms.

PRIVACY POLICY

Any personal data which you may provide us through the site is subject to our Privacy Policy.

PLACING AN ORDER

All purchases made on the site are subject to our Terms and Conditions of Sale.

DISCLAIMERS

The Trading Name and the site are owned by us.

Your use of the site is at your sole risk. The site is provided on an "as is" and "as available" basis and we do not guarantee that the site will be suitable for your purposes or requirements. If your PC/Mac/Tablet/Smartphone does not support relevant technology, including encryption, you may not be able to use certain services or access certain information on the site. We will not be responsible for any failure of any electronic communication sent through the service to reach your intended recipient on the date specified by you.

The site is accessed via the World Wide Web, which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for any information or service obtained by you on the World Wide Web.

The content of the site has been compiled from a variety of sources and is subject to change without notice. We take reasonable care in compiling and presenting the content of the site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date.

We do not assume any liability, or responsibility, for any content uploaded or otherwise transmitted by you to the site or any third party.

So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including (but not limited to) any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill.

LIMITATION OF LIABILITY

So far as permitted by law, and except in respect of death or personal injury arising from our negligence or any fraudulent misstatement by us, we exclude any liability for loss or damage of any kind resulting from the use of the site (including the reliance upon any information appearing on it).

We shall not under any circumstances be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if we or a representative of ours has been advised of the possibility of such damages.

INDEMNITY

You agree to indemnify and hold us and our shareholders, directors, officers, employees, assignees and licensees harmless from and against any and all claims, damages, liabilities, costs and expenses, including reasonable attorneys’ fees, arising from the breach of any of your obligations hereunder.

GENERAL INFORMATION

These Terms constitute the entire agreement between you and us/we. Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms. If any part of these Terms is found to be invalid by any court having competent jurisdiction the validity of the remaining Terms will be unaffected. If either party does not exercise any right or remedy under these Terms, this will not be taken to mean that they have been waived.

These Terms and the relationship between you and us shall be governed by the laws of Denmark and the Danish courts shall have exclusive jurisdiction over any dispute arising. For our exclusive benefit, we shall retain the right to bring proceedings as to the substance of the matter in the courts of your country of residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business.

We reserve the right to vary these Terms from time to time, such variations becoming effective immediately upon posting to the site and by continuing to use it, you will be deemed to accept any such variations.

We will only use any personal data collected during your use of the site in accordance with current Danish Data Protection Legislation. Please look at our Privacy Policy to find out what we propose to do with your data and your chosen preferences.

THE ONLINE DISPUTE RESOLUTION PLATFORM

The Online Dispute Resolution (ODR) Platform was developed by the European Commission and took effect in February 2016. It is a web-based platform that helps consumers and traders resolve their contractual disputes about online purchases of goods and services outside the courts at low costs and in a simple and fast way.

Consumers can submit their disputes online in any of the 23 official languages of the European Union where upon the ODR platform transfers the disputes to the dispute resolution bodies communicated by the member states.

Member states have to establish a national contact point to provide assistance to the users of the ODR platform. A list of the national contact points is available on the ODR platform.

Find the ODR platform in English here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

Or in another language here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

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